At Luminour, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or products.

1. Information We Collect

We may collect the following information when you interact with us:
   •    Personal Information: Name, email address, phone number, shipping and billing address, payment details.
   •    Order Information: Details of your purchases, including products, sizes, and customizations.
   •    Technical Data: IP address, browser type, and device information for improving user experience.
   •    Communication Data: Messages, inquiries, and feedback submitted through our website or social media.

2. How We Use Your Information

We use your information to:
   •    Process and fulfill your orders.
   •    Provide customer support and respond to inquiries.
   •    Send updates about your orders and promotions (with your consent).
   •    Improve our products, services, and website.
   •    Ensure secure transactions and prevent fraud.

3. Sharing Your Information

Your information will only be shared in the following cases:
   •    With trusted third-party services, such as payment gateways or delivery partners, to complete your orders.
   •    To comply with legal obligations or protect our rights.

We do not sell or rent your personal data to any third parties.

4. Data Security

We implement strict security measures to protect your personal information. While we strive to keep your data secure, no method of transmission or storage is 100% secure. Please notify us immediately if you suspect any unauthorized access to your information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to decline cookies, but this may affect the functionality of our website.

6. Your Rights

You have the right to:
   •    Access and review the personal information we hold about you.
   •    Request corrections or deletions of your data (where legally permissible).
   •    Opt-out of marketing communications by following the unsubscribe link in our emails.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services implies acceptance of the updated policy.

8. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: luminour.my@gmail.com